January 2010

To: All Tenants

From: First Elite

Subject: On-Site Managers

Dear Tenants:

We are happy to welcome our new On-Site Managers to The Magnolia at Sherman Oaks.  Their role is critical in fulfilling the mission of the community and that of First Elite Management.

The enclosed information is designed to serve as an introduction and to provide you the resources that will help make your stay at The Magnolia a pleasant one.

Maintenance Requests:

·  Please log onto our website at www.magatso.com and fill out a Resident Service Request Form – we will do our best to remedy the situation as soon as possible thereafter with a response to your e-mail within 24 hours.

·  Except for emergency situations, please try and notify the On-Site Managers during normal business hours (M-F, 10am-6pmand Sat/Sun, 9a.m-5pm).

·  Emergencies involving any immediate health and safety matter should be handled by the appropriate governmental agency (police, fire, and paramedic). Then contact us as soon as possible thereafter.

OnsiteManager Contact Information:

manager@magatso.com

We are here to support our community so, please know that you can call or e-mail for assistance.  We are delighted to have them on our team and they look forward to meeting all the tenants at The Magnolia.

Warm Regards,

Arrik Weathers

President, First Elite